shipping
Delivery Times
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
Processing time is typically 1-2 business days before your order ships. Orders are processed Monday through Friday, excluding holidays.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email. Use this number to monitor your package's journey to your door. Most carriers provide real-time tracking updates.
International Shipping
We ship worldwide! International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times may vary depending on your country and local customs processing.
Damaged or Lost Packages
We take great care in packaging your order to ensure it arrives in perfect condition. If you receive a damaged item or your package doesn't arrive within the estimated timeframe, please contact us immediately at contact@evesguilty.com so we can assist you.
Size Exchanges Only
Exchanges are only available for size adjustments. Items must be returned within 7 days of delivery. Products must be unworn, unwashed, and in original packaging. Customers are responsible for all return shipping costs.
Damaged or Defective Items
We thoroughly inspect all items before shipping. However, if your order arrives damaged or defective, you must:
- Inspect your package immediately upon delivery
- Contact us within 48 hours of receiving the item
- Include photos of the damage and your order number
- If approved, we will provide a replacement but you must return the item first
Contact Support
For more questions contact support@evesguilt.com